DEVELOPER | BUSINESS | ENTERPRISE |
---|---|---|
Business hours email access to Cloud Support Associates | 24x7 phone, email, and chat access to Cloud Support Engineers | Access to a Technical Account Manager (TAM) |
General guidance: < 24 business hours | Production system impaired: < 4 hours | Concierge Support Team (for billing and account best practices) |
System impaired: < 12 business hours | Production system down: < 1 hour | Business-critical system down: < 15 minutes |